Our 10 Operating Principles

 

Our operating principles show how we partner with you: transparent, accountable, and outcome-driven from day one.

Commit to excellence
We own the result and take pride in our work.

Solve issues thoughtfully
We think through problems, propose options, and explain why we recommend a path.

Take responsibility
We lead by example.

Be proactive
We act without waiting for direction.

Communicate openly
We speak clearly, honestly, and directly.

Be complete
We say what needs to be said so we stay aligned and committed to outcomes.

Suspend judgment
We do not judge others by their words, and we expect the same in return.

Listen with an open mind
We practice active listening. We focus fully on the speaker and the message.

Insist on integrity
We tell the truth, honor our word, and create workability.

Own our commitments
We inform all affected as soon as we see we cannot keep a promise.
We handle the consequences and create a new promise to restore workability.

Respect and trust
We treat people with respect, value diversity, and build trust.

Encourage innovation
We take smart risks and support experimentation.

Keep growing
We commit to continuous learning and development.

Establish purpose before action
We ask “why” first.

Clarify intention
We ask, “What is the intention here?” until it is explicit.

Act as one team
We align on shared goals and work with you as one for team.

No hidden agendas
We surface interests and resolve them openly.

Have fun
We enjoy working together and make space to celebrate wins.